>The best way to do this is to accept their behavior — annoying as it is — and realize they’re simply psychologically incapable of apologizing. I disagree that

>The best way to do this is to accept their behavior — annoying as it is — and realize they’re simply psychologically incapable of apologizing. I disagree that the best way to interact with intransigents is to psychologically diagnose them as non-compliant with your norms.