I'm pretty torn. I've found a lot of small shops to be...well, dicks. Often acting like they were doing me a favor and I was a nuisance. I still remember one

I'm pretty torn. I've found a lot of small shops to be...well, dicks. Often acting like they were doing me a favor and I was a nuisance. I still remember one guy saying 'I have plenty of money and business, call me back or don't I don't care.' I wasn't complaining, just asking about pricing on an initial call. Obviously, I never called him back. On the flip side, I've done enough work and seen enough to know what customer facing people put up with. I'd really like a hybrid model that does treat the customer as valuable, then tells them to get bent as soon as they start acting unreasonable.