They are selling a highly-available product. You don't pay for pub/sub, anybody can run that, you pay for reliability and scalability. Their approach to other p

They are selling a highly-available product. You don't pay for pub/sub, anybody can run that, you pay for reliability and scalability. Their approach to other parts of their infrastructure definitely can and should inform your decision to buy into their product. In addition to insight in their infrastructure practices, this gives you a unique opportunity to look into how they deal with outages, whether they update their status page honestly (and automatically), and how fast they can solve technical issues.