I never had to quote those charts though. Instead the conversation went like this: “Hello boss, do you remember that fubar two months ago?” I even mention the c

I never had to quote those charts though. Instead the conversation went like this: “Hello boss, do you remember that fubar two months ago?” I even mention the concrete ticket number, and when the number alone makes my boss face twitch then I know i choose the right fubar. “We just merges a CI change. If that whole category of problems happens again we will know within the hour, instead of spending two weeks debuging.” Its he same wisdom, but communicated in a more direct way.