4 ms·
I saw someone try to return 5 subs and get them replaced with 5 wraps. The store worker "If we made the mistake, we'd fix them, but your wife watched us make t
by acomjean 5y ago
I saw someone try to return 5 subs and get them replaced with 5 wraps.
The store worker "If we made the mistake, we'd fix them, but your wife watched us make these and didn't say anything" words were exchanged and the customer left, leaving sandwiches behind without a refund.
Not knowing they're were dealing with one of the brothers that owned that sandwich shops led that customer to think they could bully the employee.
Employee owned shops are the way to go. They really care but don't have to put up with crap.
- axaxs 5y agoI'm pretty torn. I've found a lot of small shops to be...well, dicks. Often acting like they were doing me a favor and I was a nuisance. I still remember one guy saying 'I have plenty of money and business, call me back or don't I don't care.' I wasn't complaining, just asking about pricing on an initial call. Obviously, I never called him back. On the flip side, I've done enough work and seen enough to know what customer facing people put up with. I'd really like a hybrid model that does treat the customer as valuable, then tells them to get bent as soon as they start acting unreasonable.