> "Customer is king" mentality should die. Totally agree. My first computer store boss had a general rule that he repeated often to us: "The customer is alway

> "Customer is king" mentality should die. Totally agree. My first computer store boss had a general rule that he repeated often to us: "The customer is always right until they're wrong; That's when you hand them over to me." When the day finally came that had to be tested, we watched him actually "86" (perma-ban) a customer from the store. That customer then tried to spread false rumors about the store that literally no other customer was willing to believe, because they all already knew our boss was a fair guy and wouldn't have banned someone without a mighty good reason. Still to this day wish that type of boss was more common rather than a total rarity.