I think you're hitting the nail on the head here. 1) Lack of general(outside work) support for what essentially is an empathy job (care about the customer expe

I think you're hitting the nail on the head here. 1) Lack of general(outside work) support for what essentially is an empathy job (care about the customer experience) 2) Lack of social enforcement of dont be a piece of shit. People used to call out people more for behavioral standards (swearing, presumption of positive intent, codes of dress, on and on the list goes...) Next time you see someone being treated poorly speak up. Everyone is too busy recording for youtube rather than interacting in the environment. We've become passive observers rather than active partakers in life.