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This. "Customer is king" mentality should die. Far too often it leads to disgruntled frontline workers and customers walking around as if they are doing a busi

This. "Customer is king" mentality should die. Far too often it leads to disgruntled frontline workers and customers walking around as if they are doing a business favour just by being their customer. Even something seemingly as simple as "smiling" is tiring if done all day. In a business transaction all parties are equal. No one is doing anyone else a favour. I quite liked it when I saw signboards in Singapore that said abusing a store keeper is a punishable offence.

blooalien 5y ago
> "Customer is king" mentality should die. Totally agree. My first computer store boss had a general rule that he repeated often to us: "The customer is always right until they're wrong; That's when you hand them over to me." When the day finally came that had to be tested, we watched him actually "86" (perma-ban) a customer from the store. That customer then tried to spread false rumors about the store that literally no other customer was willing to believe, because they all already knew our boss was a fair guy and wouldn't have banned someone without a mighty good reason. Still to this day wish that type of boss was more common rather than a total rarity.
acomjean 5y ago
I saw someone try to return 5 subs and get them replaced with 5 wraps. The store worker "If we made the mistake, we'd fix them, but your wife watched us make these and didn't say anything" words were exchanged and the customer left, leaving sandwiches behind without a refund. Not knowing they're were dealing with one of the brothers that owned that sandwich shops led that customer to think they could bully the employee. Employee owned shops are the way to go. They really care but don't have to put up with crap.
- axaxs 5y ago
  I'm pretty torn. I've found a lot of small shops to be...well, dicks. Often acting like they were doing me a favor and I was a nuisance. I still remember one guy saying 'I have plenty of money and business, call me back or don't I don't care.' I wasn't complaining, just asking about pricing on an initial call. Obviously, I never called him back. On the flip side, I've done enough work and seen enough to know what customer facing people put up with. I'd really like a hybrid model that does treat the customer as valuable, then tells them to get bent as soon as they start acting unreasonable.

blooalien 5y ago

> "Customer is king" mentality should die. Totally agree. My first computer store boss had a general rule that he repeated often to us: "The customer is always right until they're wrong; That's when you hand them over to me." When the day finally came that had to be tested, we watched him actually "86" (perma-ban) a customer from the store. That customer then tried to spread false rumors about the store that literally no other customer was willing to believe, because they all already knew our boss was a fair guy and wouldn't have banned someone without a mighty good reason. Still to this day wish that type of boss was more common rather than a total rarity.

acomjean 5y ago

I saw someone try to return 5 subs and get them replaced with 5 wraps. The store worker "If we made the mistake, we'd fix them, but your wife watched us make these and didn't say anything" words were exchanged and the customer left, leaving sandwiches behind without a refund. Not knowing they're were dealing with one of the brothers that owned that sandwich shops led that customer to think they could bully the employee. Employee owned shops are the way to go. They really care but don't have to put up with crap.

axaxs 5y ago
I'm pretty torn. I've found a lot of small shops to be...well, dicks. Often acting like they were doing me a favor and I was a nuisance. I still remember one guy saying 'I have plenty of money and business, call me back or don't I don't care.' I wasn't complaining, just asking about pricing on an initial call. Obviously, I never called him back. On the flip side, I've done enough work and seen enough to know what customer facing people put up with. I'd really like a hybrid model that does treat the customer as valuable, then tells them to get bent as soon as they start acting unreasonable.