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While this is absolutely true, it would also make the job very stressful (and potentially dangerous) if front-line staff, or any staff really, has to eject peop
by luffapi 5y ago
While this is absolutely true, it would also make the job very stressful (and potentially dangerous) if front-line staff, or any staff really, has to eject people on a regular basis. I definitely wouldn’t want to do it, the people who you’d be refusing service to would be the worst of the worst and likely not take it well.
- njovin 5y agoMaybe if enough businesses did this it would drive a societal shift. I've had the pleasure of firing a small handful of customers from my very small SaaS business when they were outrightly rude or vulgar. I feel terrible whenever I see an employee at any business having to be sanguine with an abusive customer, it shouldn't be tolerated.
- luffapi 5y agoIt shouldn’t be, but just be aware that you’re asking people to put themselves in harms way. I’d rather grin and bear a jerk customer than get shot by one waiting outside after my shift because I personally had to kick them out. I totally agree abusive customers are a huge problem though.
- deleted 5y ago[deleted]
- cwkoss 5y agoIf other customers object to rude customers behavior and demand they are kicked out, it destroys "customer is always right" rationale - they have to choose one customer to disappoint and will probably choose the one being abusive to their workers. Also tends to deflate the rude customer.
- pessimizer 5y agoWe obligated minimum wage service to do mask enforcement, and it got a lot of them assaulted and murdered.