I was doing some teaching about chatbots recently and one of the key points was passing over to a human when needed. The problem is one of expectation. Compani

I was doing some teaching about chatbots recently and one of the key points was passing over to a human when needed. The problem is one of expectation. Companies want chatbots to do away with humans but users want chatbots to be like humans. Maybe we should call them faqbots and remove the spoof pretty girl icon :-)