Capital One was an online-only bank before online-only banks were a big thing. It started as "ING Direct" before the sale to Capital One. I've definitely had

Capital One was an online-only bank before online-only banks were a big thing. It started as "ING Direct" before the sale to Capital One. I've definitely had some issues with customer service (not refunding a fee they said they were going to), but it's nice to have a "bank" with custom support