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It is embarrassing. It also highlights a growing pet peeve of mine: the uselessness of status dashboards, if not done very well. They're much harder than they
by _jal 5y ago
It is embarrassing.
It also highlights a growing pet peeve of mine: the uselessness of status dashboards, if not done very well.
They're much harder than they look for complex systems. Most companies want to put a human in the loop for verification/sanity check purposes, and then you get this result. Automate updates in too-simplistic a way, and you end up with customers with robots reacting to phantoms.
- jrockway 5y agoStatus pages are designed to be green so that Sales can tell people you're never down. Everyone does it, so you have to do it too. My experience with monitoring 100% of outgoing API calls is that many services have well below a 100% success rate. Sometimes there are just unexplained periods of less than 100% success, with no update to the status page, and sometimes there's even a total outage. (I had a sales call with one of these providers, and they tried to sell me a $40,000 a year plan. I just wanted their engineers to have my dashboards so they can see how broken their shit is.) The one shining light in the software as a service community is Let's Encrypt. At the first sign of problems, their status page has useful information about the outage.