This is a plea for innovation if ever I heard one. Email has some great design properties but also some serious flaws. If a lot of people start sharing the same

This is a plea for innovation if ever I heard one. Email has some great design properties but also some serious flaws. If a lot of people start sharing the same pain points that aren't being met by current tools, this means there's room for better designs. I don't think chat could ever be a better email - it's a different medium which doesn't quite fit all the use cases that email serves (even if it creates some new use cases of its own). That begs the question: "What could an open protocol look like that does a better job of asynchronous communication between individuals and groups?"