I did some googling and found this: http://www.vsb.org/docs/valawyermagazine/apr02kirsner.pdf http://www.vsb.org/docs/valawyermagazine/apr02kirsner.pdf A curs

I did some googling and found this: http://www.vsb.org/docs/valawyermagazine/apr02kirsner.pdf http://www.vsb.org/docs/valawyermagazine/apr02kirsner.pdf A cursory read suggests that having arbitration fees paid by the customer opens the door for them to ask the courts to throw out the arbitration clause; so it's safer to assume responsibility for the costs to ensure the clause remains enforceable.