4 ms·
There's significant misalignment of incentives at play here (irrespective of company, generally). Many "management types" are measured solely and almost entire
by g_p 5y ago
There's significant misalignment of incentives at play here (irrespective of company, generally).
Many "management types" are measured solely and almost entirely by the bottom line - the share price in a traded company, or profits in a private company. Share price is based usually on profits. Usually they're delivering reporting to their boss or the board quarterly. Every dime they save this quarter is "profit" in their eyes.
Obviously there's a line here - you don't want to save the dime that causes the factory to burst into flames and result in 4 months of production downtime. But if that dime can be saved this quarter when times are tough, you'll be seen as a well-performing hero, and next quarter you'll spend a few dimes getting the sprinkler system inspected... Until you need the boost to profits next quarter too(!)
In management and generally in business it's hard to go backwards. Nobody wants to increase their spend on IT unless they are making more money. If they could sign a new deal this quarter, they'll probably give you a decent percentage of that deal as IT budget to get the deal signed (factoring in the risk of the customer not signing).
But in an environment focused almost entirely on pursuit of unrelenting growth of profit or revenue or share price, security simply won't become a priority until you can convince manager-types that the issue is commercial and measurable and that it impacts the bottom line. Even if the issue is unexpected costs of recovery from a breach, the first questions they'll ask are "How likely is it to happen? What will it cost? Can we insure against it? What do our competitors do?" - it's not about preventing the breach, it's about defraying the potential loss of profits without compromising on growth or profits when it isn't a problem.
Hence you'll see people hired to fill roles (new or existing) then being hamstrung by a total and outright refusal to act, because it isn't a commercial problem. Skilled tech leaders are good at turning the problems into language leaders can understand, but there is a limit and a line, and the solution in my view is clear regulation the leaders can "get", involving individual penalties and obligations of competency - even if your core business isn't safety, you have safety obligations as a business to your employees, contractors and the public. It's expected and required that you become suitably competent to do this, or get the expertise to do so, but with you still liable. We need the same for security (in my view).
It's not all bad news - I'm a "management type", but from an almost entirely technical background. Bean counting isn't my style... Maybe we can infiltrate more organisations and bring some basic engineering understanding to decision making? It's frustrating to see most hide behind MBA-waffle though rather than try to actually do real things that make a difference.
- blooalien 5y ago> I'm a "management type", but from an almost entirely technical background. These are the management folks I've historically had the most luck working with. Almost always easy to work out a system of security and backup that actually works (while not wasting massive money to get the job done) with these types of people. I truly wish more "management types" actually had enough technical background to make those wise decisions about the business they're supposed to care about so much. Sadly, it's like "common sense". It's just not all that common.