I haven't used Five9 for about 5 years, but even then their tech seemed old. The new thing then was starting to add multi/omni-channel support ie adding chat an

I haven't used Five9 for about 5 years, but even then their tech seemed old. The new thing then was starting to add multi/omni-channel support ie adding chat and maybe email. My guess is that the integration will likely be adding a new video chat option for call centers (ie five9 would do the queuing and then the routing to Zoom). I'd highly doubt that Zoom would spend the time to fully combine the software.