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What is Five9?
by nickthemagicman 5y ago
What is Five9?
- robbiet480 5y agoMy understanding is that its a SaaS product that helps you run call centers, the actual inbound and outbound phone calls.
- eismcc 5y agoApparently a cloud contacts as a service provider
- vmurthy 5y agoFrom the article "Five9 is a pioneer of cloud-based contact center software. Its highly-scalable and secure cloud contact center delivers a comprehensive suite of easy-to-use applications that allows management and optimization of customer interactions across many different channels". In less corporate speak , as someone mentioned it's a call centre management solution.
- nickthemagicman 5y agoThanks. Zoom must be expanding it's product line definition from 'video teleconferencing' to...'communications'.
- rasz 5y agoA company losing money (-12.33M last quarter, ~ -50Mil 2020) while providing remove work infrastructure during the biggest work from home boom in a century.
- andyxor 5y agosomeone at Zoom board of directors or executive chain is invested in Five9 it seems, may be indirectly. the deal doesn't make sense
- nefitty 5y agoCould be a play to position themselves in the CX industry. Avaya and Genesys seem to be dominating. Zoom’s superior infrastructure makes it ripe for new applications.
- nickthemagicman 5y agoI dot get it either. The only link I see is that they're 'communications' company's