What makes you think he’s fit for IT management? I work at a place where there are lots of military veterans and the IT dept has the worst time with them becaus

What makes you think he’s fit for IT management? I work at a place where there are lots of military veterans and the IT dept has the worst time with them because they are too structured and stiff at the top and too “yeah whatever bro I’ll just shoot the thing” at the bottom. Unfortunately nothing of what you mention makes him stand out as an IT manager. Does he at least know what the difference between a problem and an incident is? Maybe have him look into the ITIL cert. I personally think it’s junk because I’ve been in IT for 12 years, but my boss could def benefit from some terms since he’s not an IT guy. Still sucks to have him as a manager because it’s a waste of time to talk to him every time. He can’t help me when I have an issue and he can’t really defend us if needed because he can’t check the veracity of anything technical.