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Replying to myself to clarify a couple of things further. I'm not disagreeing with the idea of an IT accident review board, and I agree in general we should fo
by ldarby 5y ago
Replying to myself to clarify a couple of things further. I'm not disagreeing with the idea of an IT accident review board, and I agree in general we should focus on eliminating bugs, maybe what PHK means is having even more details of the bugs, i.e. the specific coding mistakes, issues with internal processes in Fujitsu that led to the bugs being released, etc. and a database containing this and other company's mistakes that others can learn from.
I just don't think the bugs here are especially interesting compared to bugs in other software of similar complexity. In any other situation it goes like this:
customer: hey vendor, this software has bugs
vendor: whoops, sorry, here's a fix
or even this:
customer: hey vendor, this software has bugs, and they're so bad we're suing you (which may have been appropriate in this case if the bugs caused financial loss)
not this:
customer: hey vendor, this software has bugs, and we've sent our employees to prison because we don't want to admit the bugs exist.
vendor: wtf?
That's a cultural / judicial problem and I just don't believe the reaction should be to focus on preventing other companies creating similar bugs.