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> create something people want to buy and serve it to them. When your customer is going to come back angry when you cheat them it is important to make somethin
by Hokusai 5y ago
> create something people want to buy and serve it to them.
When your customer is going to come back angry when you cheat them it is important to make something that people appreciates. And when people appreciates your work it is easy to become proud and want to improve even more.
One of the problems nowadays is that the people making products and services and the consumers are completely separated. The guy that adds a dark-pattern in a website may never meet any of its customers. It is a way more detached business and less human as a consequence.
- katzgrau 5y agoThat's not a problem specific to "nowadays." It's just a problem that emerges very quickly with scale. Once the craftsperson (developer/carpenter/artist/baker/etc) decides they want to grow the business, they're going to hire someone to take over some of the work. More often than not, that person is not going to care as much about the craft as the owner did. Nobody cares as much as the craftsperson/founder.
- pjmlp 5y agoWhich is the main reason why most businesses die after three generations on average.
- dredmorbius 5y agoThe figure I've heard is 50% fail within 5 years. Three generations is a staggering success. https://www.forbes.com/sites/forbesfinancecouncil/2018/10/25/what-percentage-of-small-businesses-fail-and-how-can-you-avoid-being-one-of-them/ https://www.forbes.com/sites/forbesfinancecouncil/2018/10/25...