So paying $39 to a private company (not mandatory btw, you don't need to go with Intuit or TaxAct or HrBlock or etc), is evil incarnate... ...but the thousands

So paying $39 to a private company (not mandatory btw, you don't need to go with Intuit or TaxAct or HrBlock or etc), is evil incarnate... ...but the thousands of dollars my wife paid directly to the government two years ago for her green card application which still is not done is totally fine? If there was an Intuit for green cards, I would be camping outside to be the first to give them my money.