I think the basic idea she's trying to get across is that people feel helpless in our daily lives, and so the one little piece of power most people ever get is

I think the basic idea she's trying to get across is that people feel helpless in our daily lives, and so the one little piece of power most people ever get is online and we take out our frustrations about our powerlessness here. Which probably says more about the people who get a tiny bit of power than it does about the Internet, but there you go.