People underestimate the costs of these kinds of programs, but they also underestimate the benefits. In the end it kind of works out. (I came across this idea

People underestimate the costs of these kinds of programs, but they also underestimate the benefits. In the end it kind of works out. (I came across this idea in a Tom DeMarco book called "Why Does Software Cost So Much?": basically people complain about the high costs of developing new software, but then for some reason they keep paying to develop more software. Even though the initial cost estimates may turn out to be fiction, it's still worth it because the benefits are so big.)