I love how forthright Ben is in detailing his own mistakes in management, to show how he learned from them. He's insightful here on how to avoid managing for s

I love how forthright Ben is in detailing his own mistakes in management, to show how he learned from them. He's insightful here on how to avoid managing for short-term metrics in a way that sacrifices value and long-term growth, one of the most widespread and persistent management mistakes. Ultimately, no metric can substitute for having individual employees who really care about producing work that the end user will love.