IT Director: "Does it have an SLA?" IT Manager: "Huh? Never saw one, let me check.... nope. SLA is soo Web 1.0. Look at all these features, and it's cheap!" I

IT Director: "Does it have an SLA?" IT Manager: "Huh? Never saw one, let me check.... nope. SLA is soo Web 1.0. Look at all these features, and it's cheap!" IT Director: "Then we can't use it." IT Manager: "Grumble"