You can spin that both ways - a company Delta sized may want to partner with a company who have track record in providing support and services to a Delta sized

You can spin that both ways - a company Delta sized may want to partner with a company who have track record in providing support and services to a Delta sized firm, vs a pilot's side project... For Delta, long term support they can count on for years will surely matter. Especially for "role based chat", there are many mature enterprise offerings in that space already. It's arguably only pertinent to evaluate all options aside from the single one presented by an employee trying to sell a side project.