Going from the link to the outage in 2016 where " A widespread computer meltdown is at the heart of the problem" this smells of ransomware attack and the $100K

Going from the link to the outage in 2016 where " A widespread computer meltdown is at the heart of the problem" this smells of ransomware attack and the $100K "proprietary QrewLive communications platform" seems more like a multi-role backup and ERP solution than just a simple chat application that the article implies.