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Delta did say the app didn't meet their needs. It's possible the codebase was a patchwork of Bootstrap, PHP, Wordpress, and jQuery UI plugins that could buckle

Delta did say the app didn't meet their needs. It's possible the codebase was a patchwork of Bootstrap, PHP, Wordpress, and jQuery UI plugins that could buckle under a production load. It could have been a good idea poorly executed; we just don't know right now.

kayfox 5y ago
I am betting one of the needs was integration with their dispatch software.
_fat_santa 5y ago
Even if it was a well built app, anyone that's built an app for an F500 company, knows the hoops you have to jump through for things like compliance. There's a good chance the app did what it was supposed to just fine, but Delta couldn't sign on because it didn't have Reporting Requirements, SOC2 Compliant or a litany of other things that an Enterprise would require to sign on.
- wmeredith 5y ago
  This is a good point. I am currently consulting for a F100 healthcare company, and everything they do is driven by compliance. It's the first and last thing that gets talked about in almost every meeting.
- ksec 5y ago
  They could still have paid him the $100K as part of the R&D of the App.
  - noahmbarr 5y ago
    I would bet you $100 Delta offered that and more.
  - _fat_santa 5y ago
    I'm willing to bet they did offer him some $$ for the App. He probably asked for $X. Delta countered with $Y.They couldn't come to an agreement so conversations ended and Delta built the same kind of app in-house. Then the guy sues them.
- duxup 5y ago
  Agreed. I work for a company that sells a SaaS product, it's not unlike many others, but we win sales based on how flexible / well we integrate with our customer's wonky systems. What our application does is roughly the same as anyone else's ... but for many customers ease of integration with their systems is the make or break point.
yardie 5y ago
> the codebase was a patchwork of Bootstrap, PHP, Wordpress, and jQuery UI plugins So like most enterprisey software. You'd be amazed how much enterprise software has a customer of 1 and any bugs the end users have a workaround simply because they are a captive audience that had this steaming pile foisted on them.

kayfox 5y ago

I am betting one of the needs was integration with their dispatch software.

_fat_santa 5y ago

Even if it was a well built app, anyone that's built an app for an F500 company, knows the hoops you have to jump through for things like compliance. There's a good chance the app did what it was supposed to just fine, but Delta couldn't sign on because it didn't have Reporting Requirements, SOC2 Compliant or a litany of other things that an Enterprise would require to sign on.

wmeredith 5y ago
This is a good point. I am currently consulting for a F100 healthcare company, and everything they do is driven by compliance. It's the first and last thing that gets talked about in almost every meeting.
ksec 5y ago
They could still have paid him the $100K as part of the R&D of the App.
- noahmbarr 5y ago
  I would bet you $100 Delta offered that and more.
- _fat_santa 5y ago
  I'm willing to bet they did offer him some $$ for the App. He probably asked for $X. Delta countered with $Y.They couldn't come to an agreement so conversations ended and Delta built the same kind of app in-house. Then the guy sues them.
duxup 5y ago
Agreed. I work for a company that sells a SaaS product, it's not unlike many others, but we win sales based on how flexible / well we integrate with our customer's wonky systems. What our application does is roughly the same as anyone else's ... but for many customers ease of integration with their systems is the make or break point.

yardie 5y ago

> the codebase was a patchwork of Bootstrap, PHP, Wordpress, and jQuery UI plugins So like most enterprisey software. You'd be amazed how much enterprise software has a customer of 1 and any bugs the end users have a workaround simply because they are a captive audience that had this steaming pile foisted on them.