I would argue that in order to prevent users from leaving your platform or from developing a reputation for being a stagnant platform (e.g. Internet Explorer/Ed

I would argue that in order to prevent users from leaving your platform or from developing a reputation for being a stagnant platform (e.g. Internet Explorer/Edge, Windows, IBM) you need to be sensitive to new trends. Meaning you'll occasionally need to preemptively try new features before you can be sure they're a move in the right direction. Obviously, not everything you try will be a hit but the constant experimentation is key.