"the software said so" is 2020's way to denying something to someone while also trying to deflect blame. Not very different from "not financially viable", "you

"the software said so" is 2020's way to denying something to someone while also trying to deflect blame. Not very different from "not financially viable", "your health insurance have expired", "your credit score does not meet the requirements". The decision of implementing such rules and methods and use such phrasing is entirely done by humans.