I did nothing. Mom's email was broken (@verizon via aol). The web mail is working. So what, the imap/smtp server is down. Tell her the server is broken. If she

I did nothing. Mom's email was broken (@verizon via aol). The web mail is working. So what, the imap/smtp server is down. Tell her the server is broken. If she has immediate need just use webmail for now. It'll probably work later. Come back the next day and she's blown 2 hours waiting on phone tech support. They've got her generating temporary passwords or some shit that their documentation has no mention of (This is standard imap/smtp config with SSL and a slightly modified username). She's frustrated and deletes the whole account in her email client. Sometimes it backfires.