> At some point we realise that we aren't paid to be psychologists, we are paid to solve problems in the order of most important first. As a senior programmer

> At some point we realise that we aren't paid to be psychologists, we are paid to solve problems in the order of most important first. As a senior programmer I'm paid to do both. Sometimes to answer a question you have to guide the other person through the entire process of clearing up their problem until they get the "a-ha!" moment. So depending on your seniority and responsibilities, you might have to teach people how to acquire problem-solving skills.