This exact scenario happened to me twice just today. Amazing what waiting for a little while before responding can do. The downside of this, however, is that

This exact scenario happened to me twice just today. Amazing what waiting for a little while before responding can do. The downside of this, however, is that you miss out on information. What if it's multiple folks asking the same question, but then figuring it out on their own? Or what if the requester "figured it out" in a way that doesn't actually solve the issue or outright introduces new ones? For me, the "nvm I figured it out" message is almost more frustrating than the "hey can I ask you a question" message.