I typically ask them what they've tried to address and then tell them the tasks to try that they haven't already. There was significant cost savings to offshor

I typically ask them what they've tried to address and then tell them the tasks to try that they haven't already. There was significant cost savings to offshore to India on paper but its not up to you to fix the reality of a 12 hour offset in team availability. If it takes 3 sessions to fix a problem, there's no going around it. They need to learn and learn by doing and you cheat them if you do it for them.