This reminds me of a lesson I got from a guy working in a specialised factory. Always when he got a call, in panic, for some new part that was needed, he would

This reminds me of a lesson I got from a guy working in a specialised factory. Always when he got a call, in panic, for some new part that was needed, he would do nothing and call them back 30 minutes later to ask for details. In 90% of the cases, they solved the problem themselves. In the other 10%, he started working on it straight away