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Sadly IT support and to some extend sysadmins (SRE?) need to cope with the fact that even though they may work closely with engineers their pay is typically muc
by soheil 5y ago
Sadly IT support and to some extend sysadmins (SRE?) need to cope with the fact that even though they may work closely with engineers their pay is typically much less and are there to help those teams. This causes resentment and sadly leads to the arrogant sysadmin/IT support stereotype. Now there is concrete reason why it makes sense to be arrogant and not respond right away. I hope no one takes this advice except the very overworked and stressed who'd probably be wiser taking another job anyway.
- loopz 5y agoEven if the pay is a bit less, all the work in IT may unfortunately often be both more urgent and important, than tending to developers. This is why one should have proper ticket system and internal SPOC for IT support. It's just patently false that IT works as support for developers first and foremost. Who gave developers that idea? Maybe that would be a great idea, or maybe developers should be able to make their own sandboxes. These are questions for collaborative projects and for leadership to prioritize (just as with "pipeline" - which was an old idea developers resisted until leadership got involved). The problem is expecting "magic", when nobody is hired to tend to your exact problems with technology. This is btw exactly what DevOps aimed to solve, developers and operations working together towards shared goals. It's a two-way street, or it doesn't work.