"The quote is to replace the whole battery pack so I really doubt that they are making a profit on it since it's one of the actually expensive part of the car."

"The quote is to replace the whole battery pack so I really doubt that they are making a profit on it since it's one of the actually expensive part of the car." They're also assuming they will get to keep the broken pack. They end up with $16,000 plus anything recoverable from the pack, like the battery cells.