4 ms·

its not like a brake light or a suspension part this was a inlet port for cooling fluid to the battery . If not done correctly it will spring a leak in a onroad

its not like a brake light or a suspension part this was a inlet port for cooling fluid to the battery . If not done correctly it will spring a leak in a onroad driving situation , Tesla probably does have safety systems to stop the car to prevent the battery from overheating and exploding. besides they charged 700$ for 5$ worth of parts and 1~2 hours of labour :) that isnt the best advocacy for RTR IMO.

passivate 5y ago
Hey, I was charged ~$900 (labor) at cartoys to install a new stereo + amp/sub system recently, so I know all about overcharging :) There are many repairs on existing cars that can be done incorrectly and lead to injury or worse. What are the extra guarantees that Tesla is providing for repairs done by them?
revnode 5y ago
That rate likely includes transportation to the facility to do the repair. I would happily pay that over paying $16k and so did the customer. That's a fantastic argument for RTR.
- elisharobinson 5y ago
  from Teslas perspective this makes sense. the available options are as follows. 1. invest money in a supply chain to have parts in stock for the battery assembly(take many months). 2. do a repair in Tesla warranty and pick up the Tab again if it breaks or worse the battery is damaged. 3. force a repair on the owner/lessee to pay for a new battery assembly which is less likely to have issues/safer
  - revnode 5y ago
    > 1. invest money in a supply chain to have parts in stock for the battery assembly(take many months). They already have this for other parts, it's trivial to extend the model to the battery. The problem is that the battery was not designed to be serviced without specialized tooling and expertise. It doesn't have to be that way. It was their choice. They made that choice because it costs them less money to service the batteries in bulk at a specialized facility, at the expense of the customer. It's not like the customer has a choice. They already bought the car. What are they going to do? Here is another option: 4. Design your vehicles in a way where a $1 part can be easily detached and replaced by anyone with basic tooling, instead of charging the customer $18k for a new battery. This isn't just an issue with Tesla. This is an issue with almost all manufacturers today. They make more money when they replace the entire assembly. Apple operates in the same way. If one of the keys breaks on your laptop, Apple will replace half the laptop. That's the only option. You can't replace the key. It was designed this way.
xnyan 5y ago
>5$ worth of parts and 1~2 hours of labour :) I think you're vastly undervaluing the cost of operating a auto shop + skilled labor. $700 was the cost for an auto repair business to 1) have a skilled technician find the problem 2) devise a repair method and 3) execute the repair. Car repair is an expensive business to operate. Rent/building costs are high, lots of expensive equipment, one of the highest insurance rates around (you're lifting expensive heavy weights up and down over people all day) and labor is us usually relatively skilled and costly.
- throwaway0a5e 5y ago
  $150 diagnosis fee. $50 for the repair and overhead ($5 supplies after markup, 1/3hr labor to include testing the system for leaks after the repair) $200 for being the only people able and willing to do the repair. $300 because they know how much the only available alternative costs.
- elisharobinson 5y ago
  i understand that things need to cost something . But if you owned a toyota or a ford car and they charged you 700$ for service. Does that sound reasonable.
bserge 5y ago
Oh no, why has no one told Tesla this before they decided to use a plastic part that could be damaged by road debris and spring a leak?
toomanybeersies 5y ago
Suspension failure (especially at highway speeds) is far more dangerous than a bit of a coolant leak. It's probably more likely too [1] [1] https://twitter.com/Beastlyorion/status/1288242333864079360 https://twitter.com/Beastlyorion/status/1288242333864079360

passivate 5y ago

Hey, I was charged ~$900 (labor) at cartoys to install a new stereo + amp/sub system recently, so I know all about overcharging :) There are many repairs on existing cars that can be done incorrectly and lead to injury or worse. What are the extra guarantees that Tesla is providing for repairs done by them?

revnode 5y ago

That rate likely includes transportation to the facility to do the repair. I would happily pay that over paying $16k and so did the customer. That's a fantastic argument for RTR.

elisharobinson 5y ago
from Teslas perspective this makes sense. the available options are as follows. 1. invest money in a supply chain to have parts in stock for the battery assembly(take many months). 2. do a repair in Tesla warranty and pick up the Tab again if it breaks or worse the battery is damaged. 3. force a repair on the owner/lessee to pay for a new battery assembly which is less likely to have issues/safer
- revnode 5y ago
  > 1. invest money in a supply chain to have parts in stock for the battery assembly(take many months). They already have this for other parts, it's trivial to extend the model to the battery. The problem is that the battery was not designed to be serviced without specialized tooling and expertise. It doesn't have to be that way. It was their choice. They made that choice because it costs them less money to service the batteries in bulk at a specialized facility, at the expense of the customer. It's not like the customer has a choice. They already bought the car. What are they going to do? Here is another option: 4. Design your vehicles in a way where a $1 part can be easily detached and replaced by anyone with basic tooling, instead of charging the customer $18k for a new battery. This isn't just an issue with Tesla. This is an issue with almost all manufacturers today. They make more money when they replace the entire assembly. Apple operates in the same way. If one of the keys breaks on your laptop, Apple will replace half the laptop. That's the only option. You can't replace the key. It was designed this way.

xnyan 5y ago

>5$ worth of parts and 1~2 hours of labour :) I think you're vastly undervaluing the cost of operating a auto shop + skilled labor. $700 was the cost for an auto repair business to 1) have a skilled technician find the problem 2) devise a repair method and 3) execute the repair. Car repair is an expensive business to operate. Rent/building costs are high, lots of expensive equipment, one of the highest insurance rates around (you're lifting expensive heavy weights up and down over people all day) and labor is us usually relatively skilled and costly.

throwaway0a5e 5y ago
$150 diagnosis fee. $50 for the repair and overhead ($5 supplies after markup, 1/3hr labor to include testing the system for leaks after the repair) $200 for being the only people able and willing to do the repair. $300 because they know how much the only available alternative costs.
elisharobinson 5y ago
i understand that things need to cost something . But if you owned a toyota or a ford car and they charged you 700$ for service. Does that sound reasonable.

bserge 5y ago

Oh no, why has no one told Tesla this before they decided to use a plastic part that could be damaged by road debris and spring a leak?

toomanybeersies 5y ago

Suspension failure (especially at highway speeds) is far more dangerous than a bit of a coolant leak. It's probably more likely too [1] [1] https://twitter.com/Beastlyorion/status/1288242333864079360 https://twitter.com/Beastlyorion/status/1288242333864079360