> A lot of these channels work as long as few people use them. You surprise people who are not used to be confronted by their users unreasonably painful experie

> A lot of these channels work as long as few people use them. You surprise people who are not used to be confronted by their users unreasonably painful experiences. Yeah, wasn't jeff@amazon.com basically a direct line to Jeff Bezos for awhile, but then morphed into just another email box monitored by just another customer service team?