I'll have to try this-- I live in a place with terrible cell data service so when my fios went out this weekend and I tried calling, they kept telling me to use

I'll have to try this-- I live in a place with terrible cell data service so when my fios went out this weekend and I tried calling, they kept telling me to use the app. how the hell are you supposed to use the thing that's broken to communicate that the thing is broken?