IANAL but I mean if they say the way to notify them is to call them, and they don't respond to that call, the onus is on them, no? I would think that you did y

IANAL but I mean if they say the way to notify them is to call them, and they don't respond to that call, the onus is on them, no? I would think that you did your due diligence by calling and that it's their fault at that point. Also, calling should never be a requirement. What if someone is deaf? Requiring someone to call without an online alternative should 100% be an ADA violation.