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Boiling this down to biz vs gov is a false dichotomy. There's some fundamental "usability" spectrum aligned with "optional-ness" vs "mandatory-ness". Equifax,
by jvanderbot 5y ago
Boiling this down to biz vs gov is a false dichotomy.
There's some fundamental "usability" spectrum aligned with "optional-ness" vs "mandatory-ness". Equifax, Experian, Trans Union, etc have some of the worst customer service of all time. They make egregious errors and are not held accountable. My experiences with the DMV (another semi-mandatory service) pale in comparison with those 3 companies.
Of all the bad experiences I've had, it almost always comes down to "Do I have other options and how easy is it to opt-out?". The harder it is to opt-out, the worse my experience has been.
- wbl 5y agoThe customer for the credit bureaus is not you.
- jvanderbot 5y agoIt's the same for most semi-to-fully-mandatory interactions. I don't get anything from the DMV. I pay to give information. But you're not arguing for/against my main point: That it's not a biz-vs-gov problem, it's a mandatory-vs-optional problem.
- treeman79 5y agoYou can walk away from a business. The government can legally shoot you if you refuse to comply long enough.
- jvanderbot 5y agoYou can't walk away from Equifax. I can walk away from my drivers license.