Terrible that this guy has to go through this - there's a lot of terrible city agencies, and I've heard general horror stories about the DCA for years. That be

Terrible that this guy has to go through this - there's a lot of terrible city agencies, and I've heard general horror stories about the DCA for years. That being said, at this point throwing your hands up and saying "I don't know what to do, help me youtube" is the wrong way to handle this. I was going to make the suggestion about a lawyer, then I saw another poster had done so. The other route to go here is to reach out to your city council member. In NYC, there are enough city council members that they will respond to your request and someone will get back to you. They can make things happen, especially as it pertains to ridiculous bureaucracy. In NYC, we also have a public advocate, whose job is literally to help smooth over disconnects between the public and nyc government agencies. They have a form right on their website where you can request help. Either of these approaches (or both!) would be more productive than complaining on youtube.