It sounds as if you believe that it takes evil people thinking evil thoughts for the results to be evil. As Hannah Arendt has argued, quite persuasively in my o

It sounds as if you believe that it takes evil people thinking evil thoughts for the results to be evil. As Hannah Arendt has argued, quite persuasively in my opinion, this is not the case at all. While she was writing about events and people more insidious than Facebook's ills, her description of "the banality of evil" seems appropriate. Your suggestion that criticism "made people at Facebook less and less willing to listen to actual issues" is a pretty good description of evil, by the way.