Hey, really sorry this happened to you, we obviously dropped the ball there. If this still needs to be resolved, can you email me again: matt [at] write.as with

Hey, really sorry this happened to you, we obviously dropped the ball there. If this still needs to be resolved, can you email me again: matt [at] write.as with your username, or a receipt number, etc. so we can get that squared away? Happy to issue refunds for those months when you weren't able to access your account.