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My obligatory “I signed up for write freely to support the project. Forgot my password and couldn’t get it reset (it was a manual process). After a few months I
by imwillofficial 5y ago
My obligatory “I signed up for write freely to support the project. Forgot my password and couldn’t get it reset (it was a manual process). After a few months I tried to cancel. Developer completely unresponsive for a year, I kept getting charged each month. My bank quizzically refunded some fees, but not others.
Love the idea, but developer responsiveness needs work if I can’t even reset my password or cancel service.
Best of luck to this project!
- thebaer 5y agoHey, really sorry this happened to you, we obviously dropped the ball there. If this still needs to be resolved, can you email me again: matt [at] write.as with your username, or a receipt number, etc. so we can get that squared away? Happy to issue refunds for those months when you weren't able to access your account.
- imwillofficial 5y agoIt’s all settled now, my bank eventually closed (Simple Bank) and I stopped getting charged. I appreciate the follow up!