4 ms·

What do you think is easier, for Amazon to fix their ratings system or for a competitor to implement the worlds most sophisticated vertically integrated logisti

What do you think is easier, for Amazon to fix their ratings system or for a competitor to implement the worlds most sophisticated vertically integrated logistics operation? If customer really start caring, they will fix it. The ratings thing is a blip for them. Only sophisticated customers are aware of it... and sophisticated customers are the exception, not the rule.

spoonjim 5y ago
Grocery stores, Walmart, Target, etc have an equally sophisticated logistics system. After getting one counterfeit product from Amazon I shifted all of my purchases of kids products (diapers, lotion, sunscreen, etc) to brick and mortar retail.
- pessimizer 5y ago
  Me, too. Locally you get to inspect the product, which eliminates most Amazon-class difficulties, and also there's somebody who has to physically hide from you if you have a complaint.
- sjg007 5y ago
  Target and Walmart are the most likely. They just have to work on their search and recommendation engines.
pessimizer 5y ago
> Only sophisticated customers are aware of it. It doesn't take an extraordinary amount of "sophistication" to notice that the products that you ordered are cheap, broken and/or counterfeit trash when they arrive. They don't deliver any more quickly than anyone else anymore either. Unless you're on Prime; I think they prioritize Prime.
- jefftk 5y ago
  > notice that the products that you ordered are cheap, broken and/or counterfeit trash My experience with the products I've received ordering from Amazon has generally been very good, comparable to products I bought in person. Things are generally as advertised, and work correctly. My guess is that Amazon is doing well because mostly people have an experience similar to mine, and are happy to keep ordering?
  - helij 5y ago
    I have the same experience.
- ghaff 5y ago
  And, yet, I order from Amazon all the time and I don't see this that I'm aware. I do wonder how my behaviors are different from those who claim ordering from Amazon is a total crapshoot.

spoonjim 5y ago

Grocery stores, Walmart, Target, etc have an equally sophisticated logistics system. After getting one counterfeit product from Amazon I shifted all of my purchases of kids products (diapers, lotion, sunscreen, etc) to brick and mortar retail.

pessimizer 5y ago
Me, too. Locally you get to inspect the product, which eliminates most Amazon-class difficulties, and also there's somebody who has to physically hide from you if you have a complaint.
sjg007 5y ago
Target and Walmart are the most likely. They just have to work on their search and recommendation engines.

pessimizer 5y ago

> Only sophisticated customers are aware of it. It doesn't take an extraordinary amount of "sophistication" to notice that the products that you ordered are cheap, broken and/or counterfeit trash when they arrive. They don't deliver any more quickly than anyone else anymore either. Unless you're on Prime; I think they prioritize Prime.

jefftk 5y ago
> notice that the products that you ordered are cheap, broken and/or counterfeit trash My experience with the products I've received ordering from Amazon has generally been very good, comparable to products I bought in person. Things are generally as advertised, and work correctly. My guess is that Amazon is doing well because mostly people have an experience similar to mine, and are happy to keep ordering?
- helij 5y ago
  I have the same experience.
ghaff 5y ago
And, yet, I order from Amazon all the time and I don't see this that I'm aware. I do wonder how my behaviors are different from those who claim ordering from Amazon is a total crapshoot.