I had something like 4 out of 7 orders with UberEats go undelivered. They take the order, make the restaurant prepare the food, and then it sits there because t

I had something like 4 out of 7 orders with UberEats go undelivered. They take the order, make the restaurant prepare the food, and then it sits there because the app took the order even though a driver wouldn't be available. This was quite the experience with hungry kids waiting for their food at least 2 of the times. One of the times, the online support told me they'd refund the order, then I accidentally hit the "cancel order" button a few seconds later and they charged me the full amount because they said I cancelled too late. I literally sent screenshots of the chat to email support and their support on Twitter and got the same canned response about canceling too late, with no acknowledgement of the screen shots. I ended up finding some U.S.-based higher-level support email and they finally refunded the order (and even called me to confirm). That was pretty much the end of my time with UberEats. DoorDash has never failed to deliver an order and seems fine to just limit selection to orders that can actually be connected with a driver.