3 ms·
Since the inception of discount codes I've yet to see a retailer succeed with the strategy over the long term. Maybe it does increase conversion at the point of
by dazc 5y ago
Since the inception of discount codes I've yet to see a retailer succeed with the strategy over the long term. Maybe it does increase conversion at the point of sale, since there is always an element of 'cart abondonment', but would a critical mass of those customers have come back to buy a few days later regardless - I supsect so?
What does happen though is that your customers come to expect a code all the time and if there isn't one they'll wait until there is or go to your competitor who does have one. It's a race to the bottom you don't really want to win.
Here in the UK, a few famous retailers have recently gone bust or are well on their way to doing so. They all blame Covid, of course, but they were all dying a slow death anyhow and, yes, every one of them were discount code enthusiasts.