To me, one doesn't have to pre-emptively record every user session on the off chance that they run into a problem large enough to bother contacting support for.

To me, one doesn't have to pre-emptively record every user session on the off chance that they run into a problem large enough to bother contacting support for. Having a 'copy error' button and/or logging the errors to a server seems sufficient here, no need to hire the biggest brother out there to track your users for that.